Always free USA shipping. Outside the U.S. free shipping on orders $60+
Free shipping on all orders in the United States. Your order will be processed in 3-5 business days and are usually delivered within 12-20 days in the U.S. (See below for Canada, UK, and Australia). You Should receive your items within 30 days. ***We Currently do not have expedited shipping options*** Once the order is placed, our system will send you an email with your tracking number, along with a link to our tracking page, where you can follow your package every step of the way. Please note that it can take some time for your tracking number to link to your packet, so do not be alarmed if it does not link immediately. Because our items ship from different locations, you may receive multiple packages with different tracking numbers. These packages may not all arrive at the exact same time.
Canada: 16-26 days
UK: 20-40 days
Australia: 29-49 days
Our number one goal is customer satisfaction. We support our customers with Facebook Messenger, Email and phone support. Please Do not hesitate to reach out with any questions or concerns to firstname.lastname@example.org or visit our Contact Us page for more info.
Can I was the clothing in a washing machine?
Most of our clothing is machine washable, wash on a gentle cycle in cold water, and hang dry. DO NOT PUT IN THE DRYER!
Faux fur and Faux leather items are dry clean only.
Do not wash shoes or hair accessories.
Where are you based & Where do you ship from?
Does your clothing run true to size?
Because our items come from all different artist, we do not have a universal sizing chart, however, our items do run true to size UNLESS otherwise specified in the product description. For example, if an item runs small, it will say **Runs Small**
Our product sizing is comparable to brands like Gap, Old Navy, however our dress length is comparable to Zara. (shorter)
Do I have to pay duties or customs?
Is my information and payment method secure?
Our store is built and payments are processed on the Shopify platform and through PayPal. Both have the most state of the art technology built in to keep your information safe. Your security is our #1 priority, so we take it a step further. We have partnered with McAffee Security to give every customer $100,000 identity theft protection when they purchase on our site. You can shop safely on our site knowing you are protected.
How do I track my order?
You will receive order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order. For your convenience, we have an order tracking page where you can input all of your tracking numbers and see the status of where your order is and when it will be to you! (see Track Order at the bottom of page)
Please note it can take a minute for the tracking number to sync with your package, so if it does not show right away, don't worry!
Many of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way!
Do you accept returns?